UAE facility management company

Following the acquisition of a UAE facility management company operating across property management, maintenance, cleaning, and security, the new ownership required a dedicated function to protect its investment and stabilise the business. Performance challenges were spread across finance, client retention, procurement, staffing, compliance, and operations, while ownership lacked one team accountable for understanding how these issues were connected and ensuring corrective action was implemented. Yemnak stepped in as the outsourced Owner's Office, representing the new ownership across the business and overseeing the financial and operational turnaround.

• The company was losing key client contracts and revenue following the acquisition.
• Ownership had limited visibility into the commercial and operational factors driving performance.
• Rising procurement and operating costs were putting pressure on margins.
• High employee turnover was affecting the stability and consistency of service delivery.
• The business faced energy-efficiency and health-and-safety compliance issues that could affect client relationships and expose ownership to additional risk.
• Financial records required correction and stronger financial control following the ownership transition.
• Different issues were being addressed separately, with no single owner-side function responsible for the overall performance of the investment.

Yemnak determined that the individual problems were connected. Client losses, margin pressure, employee turnover, procurement inefficiencies, compliance exposure, and financial-record issues were collectively affecting the value and stability of ownership's investment. Ownership therefore required more than isolated advisory recommendations. It needed an office acting on its behalf across management functions, identifying the drivers of performance, coordinating corrective actions, and continuously monitoring whether those actions were producing results. Yemnak assumed this role as the outsourced Owner's Office.

• Established an owner-side view of the company's financial and operational performance following the acquisition.
• Reviewed revenues, costs, margins, procurement practices, staffing issues, client performance, and compliance risks as connected elements of business performance.
• Identified procurement and cost inefficiencies and oversaw supplier renegotiations and bulk-purchasing initiatives.
• Addressed employee-turnover issues through compensation realignment and employee development and training initiatives.
• Coordinated corrective action on energy-efficiency and health-and-safety compliance requirements.
• Introduced ongoing budget and financial-performance monitoring to identify areas requiring intervention.
• Introduced service-performance reviews and feedback mechanisms to monitor customer experience and protect client relationships.
• Followed management actions on behalf of ownership rather than limiting Yemnak's role to periodic recommendations.
• Maintained focus on protecting and improving the underlying value of the acquired business.

• Gave the new ownership a dedicated office overseeing the company's financial and operational performance following the acquisition.
• Stabilised the business following client-contract losses and supported revenue growth through service diversification.
• Reduced procurement costs and improved operating margins through stronger purchasing controls and supplier renegotiation.
• Reduced employee turnover and strengthened service-delivery stability.
• Resolved energy-efficiency and health-and-safety compliance exposure affecting the business.
• Strengthened financial reporting and cash-flow stability.
• Improved ownership visibility into the financial and operational drivers affecting investment performance.
• Protected the value of the acquired business by identifying issues, coordinating corrective action, and following implementation through the Owner's Office.